Digital Banking Enhancements Coming This Month!

Credit Union of Southern California (CU SoCal) will introduce an enhanced Digital Banking platform in late July, improving both Online and Mobile Banking, One of the driving forces behind our significantly improved platform was valuable feedback from Members. You told us what you wanted, and we heard you!  This exciting new system gives you the freedom to choose between desktop, laptop, tablet or smartphone without compromising the power it puts at your fingertips. It will provide features that perfectly fit your lifestyle and make managing your financial life a lot easier. We’ve put a lot into it so you can get a lot more out of it. Stay tuned for more information in the coming weeks!

Key Things to Know About CU SoCal’s Online and Mobile Banking Upgrade

  1. Make sure your phone, email address, and texting number are correct in CU SoCal’s current Online Banking platform. To view your current information, login to CU SoCal’s current Online Banking and click “Profile” on the top menu.
  2. When our updated CU SoCal App launches on the Google and Apple App stores, you may be prompted to download a new version of our mobile application. But don’t worry, if you try to use the old version of the app, you will be given a message to upgrade.
  3. Please be aware that the first time you use the upgraded CU SoCal app, you will need to sign in with your current username and password before you can reactivate your touch or face ID login. Be sure you know your current username and password to ensure a smooth transition when our upgraded app launches this summer.
  4. The Digital Banking enhancement at CU SoCal will happen in late July.
  5. For detailed information, please view our FAQs and Digital Banking Functionality Chart.

Frequently Asked Questions (FAQs) for Digital Banking

What’s the status of Digital Banking at CU SoCal?

We’ve been working for months to bring our Members an improved Digital Banking experience that will provide even more convenience and value than our current platform. Digital Banking at CU SoCal refers to our Online Banking platform for desktop computers, and our Mobile App for phones and other mobile devices. A significant number of CU SoCal Members rely on Digital Banking for the majority of their transactions, so it’s a very important access channel. That’s why we’re so excited to soon bring you an even better experience!

When will the new Digital Banking platform be available for Members?

Because of the complexity of this project, we don’t have an exact date to share with Members, but the enhancements will be available late July. 
 

 

Does the enhancement to the new Digital Banking platform create any issues that I need to know?

Yes. Please see the important dates below regarding Bill Pay, new Online Banking registrations and scheduled transfers and payments.
  1. New User Bill Pay Registration will be disabled starting July 14.
  2. New Online Banking Registration disabled starting July 15. (In late July when our enhancements go live, Members can again sign up for Online and Mobile Banking.)
  3. New scheduled transfers and payments will be disabled starting July 15 (Please note that internal and external transfers previously scheduled and recurring transfers will continue to process during this time. Please note that immediate transfers will not be disabled during this time).

 

What new functions will be available on CU SoCal’s enhanced Digital Banking platform?

The biggest improvements will be in our enhanced Mobile App. Unlike our current Mobile App, the new version allows you to complete nearly all transactions that can be completed in Online Banking, providing near parity between the two channels within Digital Banking. Here are some examples of new features in the enhanced Mobile App.
  • Aggregate external accounts & CU SoCal accounts
  • View credit card transactions and make payments
  • View, edit, setup, and pay bills
  • Setup internal & external transfers
  • Process a Skip A Pay
  • Make mortgage payments
  • Opt in/out of Courtesy Pay
  • Open additional shares in Quick Apply
  • Track savings goals
  • Spending/expense tracker
  • Enhanced security verification on risky transactions

If I have problems with the enhanced Mobile App or Online Banking, what should I do?

If you are having trouble accessing the new Digital Banking platform when it becomes available, whether it’s the Mobile App or Online Banking, if you need assistance, please call us toll-free at 866.287.6225, Monday through Friday: 9 a.m.-6 p.m. or Saturday: 9 a.m.-1 p.m.

How does your upgraded digital banking keep my account information safe and secure?

Our upgraded digital banking platform uses multiple advanced systems to ensure your accounts are secure. One of these methods uses a robust multi-factor authentication process that monitors devices, login locations, high-risk transactions, and other security details to confirm that is our Members using the system and completing transactions. If the platform detects activity it is unsure about, you will be prompted to confirm your identity by entering a temporary security code which we will send by text, email, or voice phone call to a number or email address that has been previously confirmed on your account. This is one reason why you should always have your most up-to-date contact information on file with the credit union. 

 

What else do I need to know about the enhanced Digital Banking platform at CU SoCal?
 

We have been working for nearly a year to enhance your digital banking experience with the features you want and to help ensure that this transition is as smooth as possible for you. However, we want to be transparent with you and let you know that not everything will go perfectly. There will be some bumps. We thank you in advance for your support and patience as we make this exciting transition to a better digital banking experience.

I heard that CU SoCal is also adding Zelle, the digital payment network?

Although Zelle will not be available to CU SoCal Members at the time our enhanced Digital Banking platform rolls out, it will be available soon in fall 2020. The highly popular Zelle is a fast, safe, and easy way to send and receive money with friends, family, and others you trust. Many Members have asked us about Zelle and we’re excited that CU SoCal will make it available this year.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. 

Will  I need to download a new Mobile App to use the enhanced Mobile Banking?

For iOS users. If you have an Apple (iOS operating system) phone or other mobile device and your automatic updates are turned on, then no action is needed. Your Mobile App will automatically upgrade to our enhanced version when it’s released in late July.  If you have touch or face ID login, the new app will require you to enter your user name and password in order to reestablish those functions.
If you do not have automatic upgrades turned on, you will be prompted to upgrade to our new Mobile App the first time you attempt to log in.

For Android users. The experience for Android users will be a bit different. Because we have switched to a new provider for our enhanced Digital Banking platform, we are unable to update our existing Mobile App in the Google Play Store, but instead must require Android users to download an all-new Mobile App. Upon rollout of the new Mobile App in late July, we will deactivate the old app for Android users. They will be prompted to download the new app on our Digital Banking web page when they attempt to log in for the first time.


Our Recommendations:

In order to facilitate a smooth transition to our enhanced Mobile Banking, CU SoCal recommends the following action:

1) Turn on automatic updates if you’re an iOS (Apple) user so that your Mobile App will seamlessly update on its own.

2) If you do not remember your Digital Banking user name or password, reset it now to have your log on information ready before the enhanced Mobile App goes live in late July.

3) In the “Profile” section of the current Online Banking, please make sure that your email address, phone number and text number are current. We may need to reach you for account verification, so it’s very important that your contact information is current and correct.
 

Important Changes You Need To Make in Your Quicken, QuickBooks or Mint Account

How Our Digital Banking Enhancements Impact Your Quicken for Mac Express Web Connect Account

As Credit Union of Southern California (CU SoCal) completes its enhancements to its Online and Mobile Banking platforms, you will need to modify your Quicken settings to ensure the smooth transition of your data. Please reference the dates next to each task as this information is time sensitive.

To complete these instructions, you will need your login credentials for online banking. Please note that your Quicken for Mac Express Web Connect Account uses the same user ID and password as the CU SoCal’s Online Banking platform.

You should perform the following instructions exactly as described and in the order presented. If you do not, your online banking connectivity may stop functioning properly. This conversion should take 15–30 minutes.

Documentation and Procedures

Task 1: Conversion Prep


1.    Backup your data file. For instructions to back up your data file, choose Help menu > Search. Search for Backing Up, select Backing up data files, and follow the instructions.
2.    Download the latest Quicken Update. For instructions to download an update, choose Help menu > Search. Search for Updates, select “Check for Updates,” and follow the instructions.

Task 2: Optional task- Complete a final download before the second to last week of July

 
1.    Select your account under the Accounts list on the left side.
2.    Choose Accounts menu > Update Selected Online Account.
3.    Repeat this step for each account (such as checking, savings, credit cards, and brokerage) you use for online banking or investing.
 

Task 3: Disconnect Accounts in Quicken on or after the second to last week of July

 

1.    Select your account under the Accounts list on the left side.
2.    Choose Accounts menu > Settings.
3.    Select Troubleshooting > Deactivate Downloads.
4.    Repeat steps for each account to be disconnected.
 

Task 4: Reconnect Accounts to CU of Southern California in the last week of July


1.    Select your account under the Accounts list on the left side.
2.    Choose Accounts menu > Settings.
3.    Select Set up transaction download.
4.    Enter CU Southern California in the Search field, select the name in the Results list and click Continue
5.    Enter your User Id and Password and click Continue.
6.    If the CU SoCal requires extra information, enter it to continue.

NOTE:        Select “Express Web Connect” or “Quicken Connect” for the “Connection Type” if prompted.

7.    In the “Accounts Found” screen, ensure you associate each new account to the appropriate account already listed in Quicken. Under the Action column, select “Link” to pick your existing account.

IMPORTANT:      Do NOT select “ADD” under the action column.

8.    Select Finish

How Our Digital Banking Enhancements Impact Your Quicken for Mac Web Connect Account

As Credit Union of Southern California (CU SoCal) completes its enhancements to its Online and Mobile Banking platforms, you will need to modify your Quicken settings to ensure the smooth transition of your data.

As CU SoCal completes its system conversion, you will need to modify your Quicken settings to ensure the smooth transition of your data. Please reference the dates next to each task as this information is time sensitive.

To complete these instructions, you will need your login credentials for online banking. Please note that your Quicken for Mac Web Connect Account uses the same user ID and password as the CU SoCal’s Online Banking platform.

You should perform the following instructions exactly as described and in the order presented. If you do not, your online banking connectivity may stop functioning properly. This conversion should take 15–30 minutes.

Documentation and Procedures

Task 1: Conversion Preparation

  1. Backup your data file. For instructions to back up your data file, choose Help menu > Search. Search for Backing Up, select Backing up data files, and follow the instructions.
  2. Download the latest Quicken Update. For instructions to download an update, choose Help menu > Search. Search for Updates, select “Check for Updates,” and follow the instructions.

    Task 2: Optional task- Complete a final download before the second to last week of July

  1. Select your account under the Accounts list on the left side.
  2. Choose Accounts menu > Update Selected Online Account.
  3. Sign in to online banking and download transactions for an account.
  4. Import the transactions.
  5. Repeat steps for each account (such as checking, savings, credit cards, and brokerage) that you use for online banking or investing.

    Task 3: Connect Accounts at CU Southern California after second to last week of July

  1. Select your account under the Accounts list on the left side.
  2. Choose Accounts menu > Settings.
  3. Select Set up transaction download.
  4. Enter CU Southern California in the Search field, select the name in the Results list and click Continue
  5. Log in to https://www.cusocal.org/.  Download a file of your transactions to your computer.
  • Take note of the date you last had a successful connection. If you have overlapping dates in the web-connect process, you may end up with duplicate transactions.
  1. Drag and drop the downloaded file into the box Drop download file.
  • Select “Web Connect” for the “Connection Type” if prompted.
  1. In the “Accounts Found” screen, ensure you associate each new account to the appropriate account already listed in Quicken. Under the Action column, select “Link” to pick your existing account.
  • Do NOT select “ADD” under the action column unless you intend to add a new account to Quicken.
  1. Click Finish.

Repeat steps for each account to be connected.

How Our Digital Banking Enhancements Impact Your Quicken for Windows Express Web Connect Account

As Credit Union of Southern California (CU SoCal) completes its enhancements to its Online and Mobile Banking platforms, you will need to modify your Quicken settings to ensure the smooth transition of your data. Please reference the dates next to each task as this information is time sensitive.

To complete these instructions, you will need your login credentials for online banking. Please note that your Quicken for Windows Express Web Connect Account uses the same user ID and password as the CU SoCal’s Online Banking platform.

You should perform the following instructions exactly as described and in the order presented. If you do not, your online banking connectivity may stop functioning properly. This conversion should take 15–30 minutes.

 

Documentation and Procedures

Task 1: Conversion Preparation

1.    Backup your data file. For instructions to back up your data file, choose Help menu > Quicken Help. Search for Backup Data File and follow the instructions.
2.    Download the latest Quicken Update. For instructions to download an update, choose Help menu > Quicken Help. Search for Update Software and follow the instructions.

Task 2: Optional task- Complete a final download before the second to last week of July

1.    Choose Tools menu > One Step Update.
2.    Depending on how you manage financial institution passwords, you may be prompted to enter your Vault password at this time or to enter individual passwords in the One Step Update dialog.
3.    In the One Step Update Settings dialog, make sure all items are checked and click Update Now.
4.    If new transactions were received from your connection, accept all new transactions into the appropriate registers.

Note:  If you need assistance matching transactions, choose Help menu > Quicken Help. Search for Matching Transactions and follow the instructions.

Task 3: Disconnect Accounts in Quicken on or after second week in July

1.    Choose Tools menu > Account List.
2.    Click the Edit button of the account you want to deactivate.
3.    In the Account Details dialog, click on the Online Services tab.
4.    Click Deactivate. Follow the prompts to confirm the deactivation.
5.    Click on the General tab.
6.    Remove the financial institution name and account number. Click OK to close the window.
7.    Repeat steps for each account to be disconnected.

Task 4: Reconnect Accounts to CU Southern California after the second to last week in July

1.    Choose Tools menu > Account List.
2.    Click the Edit button of the account you want to activate.
3.    In the Account Details dialog, click the Online Services tab.
4.    Click Set up Now.
5.    Use Advanced Setup to activate your account.
6.    Enter CU Southern California in the search field, select the name in the list and click Next.
7.    If presented with the Select Connection Method screen, select Express Web Connect.
8.    Enter your User ID and Password. Click Connect.

NOTE: You may be presented with a security question from CU SoCal prior to receiving your accounts.

9.    Ensure you associate the account to the appropriate account already listed in Quicken. You will want to select Link to an existing account and select the matching accounts in the drop-down menu.

IMPORTANT:  Do NOT select Add to Quicken unless you intend to add a new account to Quicken. If you are presented with accounts you do not want to track in this data file, select Ignore – Don’t Download into Quicken.

10. After all accounts have been matched, click Next. You will receive confirmation that your accounts have been added.
11. Click Done or Finish.

How Our Digital Banking Enhancements Impact Your Quicken for Windows Web Connect Account

As Credit Union of Southern California (CU SoCal) completes its enhancements to its Online and Mobile Banking platforms, you will need to modify your Quicken settings to ensure the smooth transition of your data. Please reference the dates next to each task as this information is time sensitive.

To complete these instructions, you will need your login credentials for online banking. Please note that your Quicken for Mac Express Web Connect Account uses the same user ID and password as the CU SoCal’s Online Banking platform.

You should perform the following instructions exactly as described and in the order presented. If you do not, your online banking connectivity may stop functioning properly. This conversion should take 15–30 minutes.

Documentation and Procedures

Task 1: Conversion Preparation

1.    Backup your data file. For instructions to back up your data file, choose Help menu > Search. Search for Backing Up Your Data and follow the instructions.
2.    Download the latest Quicken Update. For instructions to download an update, choose Help menu > Search. Search for Update Software and follow the instructions.

Task 2: Optional task- Compelte a final download before the second to last week of July

1.    Download your Quicken Web Connect file from https://www.cusocal.org/
2.    Click File > File Import > Web Connect File. Locate and select the Web Connect file to import.
3.    Repeat this step for each account (such as checking, savings, credit cards, and brokerage) that you use for online banking or investing.
4.    If new transactions were received from your connection, accept all new transactions into the appropriate registers.

NOTE:        If you need assistance matching transactions, choose Help menu > Quicken Help. Search for Matching Transactions and follow the instructions.

Task 3: Disconnect Accounts in Quicken after the second to last week in July

1.    Choose Tools menu > Account List.
2.    Click the Edit button of the account you want to deactivate.
3.    In the Account Details dialog, click on the Online Services tab.
4.    Click Deactivate. Follow the prompts to confirm the deactivation.
5.    Click on the General tab.
6.    Remove the financial institution name and account number. Click OK to close the window.
7.    Repeat steps for each account to be disconnected.

Task 4: Reconnect Accounts to CU Southern California after the second to last week in July

1.    Download your Quicken Web Connect file from https://www.cusocal.org/
2.    Take note of the date you last had a successful connection in your Quicken account. If you have overlapping dates in the Web Connect download, you may end up with duplicate transactions.
3.    Click File > File Import > Web Connect File. Locate and select the Web Connect file to import.
4.    Import Downloaded Transactions window opens: Select Link to an existing account and choose the matching account in the drop-down menu. Associate the imported transactions to the correct account listed in Quicken.

Do NOT select Create a new account unless you intend to add a new account to Quicken. If you are presented with accounts you do not want to track in this data file, select Ignore – Don’t Download into Quicken or click the Cancel button.

5.    Repeat steps for each account to be reconnected.

How Our Digital Banking Enhancements Impact Your QuickBooks Account

As Credit Union of Southern California (CU SoCal) completes its enhancements to its Online and Mobile Banking platforms, your QuickBooks Online settings will need to be updated to ensure transition of your data. Please reference the dates next to each task as this information is time sensitive.

Please note that your QuickBooks Online uses the same user ID and password as your CU SoCal Online Banking platform.

You should perform the following instructions exactly as described and in the order presented. If you do not, your online banking connectivity may stop functioning properly. This conversion should take 15–30 minutes.

Documentation and Procedures


QuickBooks Online data is stored on Intuit servers in the cloud. Since we update your records with every change, we cannot restore your file to a previous point in time.

QuickBooks Online automatically updates your selected version so you are always on the latest release.

IMPORTANT: QuickBooks Online connectivity services may be interrupted up to five business days after the conversion is complete.

Task 1: Optional task- Complete a final download before the second to last week of July

NOTE:        Please skip to Page 3 if you Manually Import Transactions.

1.      Sign in to QuickBooks Online
2.      Click Banking.
3.      In the top-right area, click Update.
4.      After your download finishes, click the For Review tab to confirm items downloaded.

Task 2: Match Downloaded Transactions

1.      Accept all new transactions on the Banking page. Simply check off all the New/Matched transactions and click Batch Action to "Accept Selected". 
2.      Assistance on matching transactions is available in the Help menu > Search for Matching Transactions and follow the instructions in the appropriate article.

Task 3: Deactivate Accounts in QuickBooks Online the second to last week of July

1.      Select Banking on the left column.
2.      Click on the account you would like to disconnect, then click the Pencil Icon.
3.      Click on Edit Account Info.
4.      Check the box next to Disconnect this account on save.
5.      Click Save and Close.
6.      Repeat steps 2-6 to deactivate additional accounts

Task 4: Reconnect Accounts at CU Southern California after July 28, 2020

1.      In the upper-right area, click Add Account
2.      Enter CU Southern California
3.      Click CU Southern California in the search results below.
4.      Type your login credentials. Click Continue.
5.      Provide any additional information requested, to proceed.
6.      Ensure you associate the account for CU Southern California to the appropriate account already listed under Which accounts do you want to connect? Select the matching accounts in the drop-down menu.

IMPORTANT: Do NOT select + Add new.  If you are presented with accounts you do not want to track in this data file, Uncheck the box next to the Account name.

7.      After all accounts have been matched, click Connect.
8.      When the download is finished, you will return to the Banking page

Task 5: Excluding Duplicate Transactions

1.      Choose Banking.
2.      In the For Review section, click the checkboxes for the transactions you want to exclude.
3.      Click Batch Actions > Exclude Selected.

NOTE:          If you accidentally exclude a transaction, you can include it again.

Task 6: Undo Excluded Transactions

1.      Choose Banking.
2.      Click the Excluded tab.
3.      Click the checkboxes for the transactions you want to include.
4.      Click Batch Actions > Undo.
5.      Transactions will appear again in the New Transactions tab for you to work with

Additional Instructions: Need to Manually Import Transactions?

1.      Log in to https://www.cusocal.org/  
2.      Download one of the following Web Connect file types.
         a.      .qbo (QuickBooks)
         b.      .qfx (Quicken)
3.      In QuickBooks Online, choose Banking.
4.      In the upper-right corner, click File Upload.
5.      Click Browse and select the Web Connect file from your computer. Click Next.
6.      Select the appropriate account from the drop-down menu. Click Next.
7.      When the import is completed, click Let’s go!
8.      After your download finishes, click the For Review tab to see what was downloaded

How Our Digital Banking Enhancements Impact Your Mint Account

As Credit Union of Southern California (CU SoCal) completes its enhancements to its Online and Mobile Banking platforms, Mint aggregation services may be interrupted for up to five business days after upgrades to the CU SoCal Digital Banking platform take place. Please note you will still have access to your CU SoCal accounts though any access method, including Online and Mobile Banking.

Mint.com data is stored on Intuit cloud servers. Data is updated with every change and cannot restore data to a previous point in time.

For a successful account update, do not login into Mint.com for CU SoCal until five business days after the upgrade to our enhanced Digital Banking platform during the second to last week of July.

During this time, the Mint.com server will automatically make the system conversion for your activated accounts.  If you login into Mint.com during this time, you may see duplicate accounts or an error displayed.  Please do not attempt to change the status or make any changes in Mint.com during this time.  After five business days, the accounts should reconcile showing your transaction history available.

In the event that your accounts do not display current transactions after five business days, you may log back into Mint.com and click refresh to update the account.  After the download completes, click the Transactions tab to view up to 90 days of transaction history.

Where can I go to complete tasks in Digital Banking?


View Our Digital Banking Brochure

Learn More

Access your account from your home or office.

CU SoCal's Online Banking service provides you with secure, 24-hour access to your CU SoCal account balances, transaction history, transfers, monthly statements, withdrawals and online payments.

Learn More

Contact Us

If you are having trouble accessing the new Digital Banking platform when it becomes available, whether it’s the Mobile App or Online Banking, if you need assistance, please call us toll-free at 866.287.6225, Monday through Friday: 9 a.m.-6 p.m. or Saturday: 9 a.m.-1 p.m.

[Announcer] She can check her budget before she checks out. His dad will check his balance before he makes the goal. He knows the vet received payment. And she knows the gym did, too. She'll cover her part of the check with a person-to-person payment. He can cover his daughter's tuition with the transfer he just made. She checked her credit card transactions and made a payment. And he just applied for a loan. They can do all these things because they all have one thing, CU SoCal's new advanced digital platform for online and mobile banking. Coming this summer from Credit Union of Southern California. Building better lives.

Building Better Lives

Credit Union of Southern California (CU SoCal) is a leading financial institution empowering those who live, work, worship, or attend school in Orange County, Los Angeles County, Riverside County, and San Bernardino County to reach their goals and build strong financial futures. CU SoCal provides access to convenient money management services and offers competitive rates and flexible terms on auto loans, mortgages, and VISA credit cards—turning wishing and waiting into achieving and doing.

 

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