Beware of Fraudulent Communications

Please be advised there has been an increase in fraudulent activities targeting our Members. Scammers are sending out deceptive emails and text messages, posing as representatives of Credit Union of Southern California (CUSoCal). These fraudulent communications are designed to trick you into providing sensitive personal information.
 

Please be vigilant and watch out for the following red flags:

1. Spoofed Emails and Text Messages. Fraudsters may attempt to impersonate CUSoCal by sending emails or text messages that appear to come from us. These messages often include urgent requests for you to verify your account details, update personal information, or perform other actions related to your account.

2. False Scenarios. These deceptive communications may present false scenarios, such as claiming that there has been unusual activity on your account, a security breach, or a need to confirm your identity due to system upgrades. They may request that you click on links, download attachments, or provide sensitive information like your account number, password, or Social Security number.

We want to remind you that Credit Union of Southern California will never ask you to provide sensitive information via email or text message.
 

To safeguard your personal and financial information, please remember the following:

Verify the Source. Always verify the sender's email address or phone number. Genuine communications from CUSoCal will come from the web URL www.cusocal.org or our official phone number 866.287.6225.

Report Suspicious Activity. If you receive any suspicious emails or text messages claiming to be from CUSoCal, please report them immediately to our Member Services team.

Your security is our top priority. We are committed to protecting you from fraudulent activities. Thank you for your attention to this matter, and please do not hesitate to reach out to us if you have any concerns or questions, please call our Member Care Center at 866.287.6225 Monday–Friday, 9 a.m. to 6 p.m. and Saturday, 9 a.m. to 1 p.m.

August 2023 Phishing Texts

Below please see samples of fraudulent texts recently sent to Members. Note the embedded fake URLs. These fraud attempts are designed to capture your account information, Digital Banking login credentials, and other sensitive personal information. These are not from CU SoCal. 

          

Safety Tips to Keep Your Information Secure

 
  • CU SoCal does not email, text, or phone to ask Members for sensitive financial information such as CVC numbers on debit or credit cards, account numbers, PINs, usernames, passwords, or Social Security Numbers.
 
  • Always vet any links, email addresses, or website domains you receive. Look for strange characters in the links, or unfamiliar URLs. Incoherent letters, numbers, and symbols may indicate a fraudulent, spoofed website.
 
  • We recommend changing your password frequently and using a complex password. Also consider setting up two-factor authentication for every Digital Banking login. In Online or Mobile Banking, go to Tools > Settings > Security to set up your two-factor authentication.
 
  • As part of your vetting process, always ensure that CUSoCal.org or My.CUSoCal.org/Authentication is the URL when visiting our website or accessing Online Banking. When in doubt, call CU SoCal directly at the number you know to be the company’s (not what is listed in the text or email), and/or go directly to CUSoCal.org, bypassing any links provided.

About

Help + Support

 

Co-Browsing Code

Building Better Lives™

Credit Union of Southern California (CU SoCal) is a leading financial institution empowering those who live, work, worship, or attend school in Orange County, Los Angeles County, Riverside County, and San Bernardino County to reach their goals and build strong financial futures. CU SoCal provides access to convenient money management services and offers competitive rates and flexible terms on auto loans, mortgages, and VISA credit cards—turning wishing and waiting into achieving and doing.

 

562.698.8326 | 866 CU SoCal Se Habla Español

Tweet