If you suspect you’ve been a victim of identity theft or other fraudulent activity, please contact CU SoCal as soon as possible, toll-free at 866 CU SoCal (866.287.6225), so that we may take steps to protect the integrity of your account information and funds.
In addition, please follow the steps outlined below:
1. Contact the fraud department at any one of the three major credit bureaus to place a fraud alert on your credit file.
- Equifax: 800.525.6285 or Equifax.com
- Experian: 800/EXPERIAN (397.3742) or Experian.com
- TransUnion: 800.680.7289 or TransUnion.com
2. Close the accounts that you know or believe have been compromised or opened fraudulently.
3. File a police report. Obtain a copy of the police report to submit to your creditors and others that may require proof of the crime.
4. File your complaint with the FTC. The FTC maintains a database of identity theft cases used by law enforcement agencies for investigations. Filing a complaint also helps the government to learn more about identity theft and the problems victims are having so that they can better assist you. Visit the FTC website for more information.
Additional Fraud/Loss Prevention Contacts
Lost/Stolen Debit Card: 888.698.7241
Lost/Stolen Credit Card: 800.556.5678
If you have received a phishing e-mail that looks as if it has been sent by CU SoCal, please forward the email to support@CUSoCal.org.