Our Commitment to You During Coronavirus (COVID-19)

If you have been financially impacted and would like to speak to a team member regarding special loan programs or other ways we might help, we encourage you to call us toll-free at 866 CU SoCal (866.287.6225), Monday through Friday 9 a.m.-6 p.m., and Saturday 9 a.m.-1 p.m.

Beware Of Fraud Regarding Government Stimulus Checks

1. The government will not ask you to pay anything upfront to get this money. No fees. No charges. No nothing.

2. The government will not call to ask for your Social Security number, bank account, or credit card number. Anyone who does is a scammer.

3. Reports of money already available are not true. If anyone who tells you they can get you the money, they’re a scammer.

If you spot a scam, report it: ftc.gov/complaint
 

Avoid Coronavirus Scams

Hang up on robocalls: Don’t press any numbers. Scammers are using illegal robocalls to pitch everything from fake coronavirus treatments to work-at-home schemes. The recording might say that pressing a number will let you speak to a live operator or remove you from their call list, but it might just lead to more robocalls.
 
Ignore online offers: Especially for vaccinations and home test kits. Scammers are trying to get you to buy products that aren’t proven to treat or prevent the coronavirus. At this time, there also are no U.S. Food and Drug Administration authorized home test kits for the coronavirus. Visit the FDA to learn more.
 
Fact-check information: Scammers, and sometimes well-meaning people, share information that hasn’t been verified. Before you pass on any messages, contact trusted sources. Visit What the U.S. Government is Doing for links to federal, state and local government agencies.
 
Know who you’re buying from: Online sellers may claim to have in-demand products, like cleaning, household and health and medical supplies when they don’t.
 
Don’t respond to texts and emails about checks from the government. The details are still being worked out. Anyone who tells you they can get you the money now is a scammer.

Don’t click on links from sources you don’t know. They could download viruses onto your computer or device.

Watch out for emails claiming to be from the Centers for Disease Control and Prevention or experts saying they have information about the virus. Do your homework when it comes to donations, whether through charities or crowdfunding sites. Don’t let anyone rush you into making a donation. If someone wants donations in cash, by gift card, or by wiring money, don’t do it.


 

Lean on us with an emergency loan.

Providing our Members with the products and services they need to maintain financial stability during difficult times is a top priority for us. If you've been affected by COVID-19 and need assistance, we have an Emergency Loan to help.

Learn More

Branch Network Update

We have taken additional measures in our branches to minimize exposure and prevent unnecessary risk.

Temporary New Branch Hours Effective Monday, March 23:
  • Branch hours have temporarily changed to Monday-Friday, 9 a.m. to 5 p.m.
  • Saturday branch hours have temporarily been suspended.
  •  In addition, continue to limit the number of Members in branches at any one time. This controlled access model allows us to manage social distancing, while still giving you access to the branch.

Temporary Branch Closures―Last Day of Service Friday, March 27:
  • The Alhambra and Laguna Niguel branches will temporarily close. These two branches are located in Preferred Partner buildings which have always had limited access and are in locations where employees are now working from home.
  • The Orange and Pico Rivera branches will temporarily close. Due to the size and configuration inhibiting us to effectively observe the social distancing requirements, as well as a significant decrease in transactions at these locations, we will temporarily close these sites and reassign our team members to busier branches to better serve you.
Temporary Branch Closure―Last Day of Service Thursday, April 2:
  • The La Habra―Whittier Blvd branch will temporarily close.
Permanent Branch Closure―Last Day of Service Thursday, April 2:
  • The La Habra―Idaho banch will permanently close.

Search branch & ATM locations

First and Second Mortgage Payment Deferral

To defer a mortgage or home equity payment, please see the following steps:
 
First Mortgages – Members may contact our first mortgage servicing company, Dovenmuehle, directly by phone or online.  1-800-701-4055 or www.yourmortgageonline.com
 
Second Mortgages – Please call 866.287.6225, extension 2220 for Home Equity and HELOC deferral requests. You can also email Loan Servicing at LoanServicing@CUSoCal.org.
 

Member Communication

Did you miss the last email update we sent out? Click on any of the links below to view PDFs of recent email communications.

March 28— Congress Passes $2 Trillion Stimulus Package
March 25— Temporary Branch Closures 
March 24—  Fee Suspension
March 18—  COVID-19 Update 2
March 13—  COVID-19 Update

Online Access to Your Accounts

For your personal well-being and safety, we strongly encourage you to use one of CU SoCal’s digital tools for self-service banking and 24/7 access during this time of heightened health concerns. You can access your accounts online or by using CU SoCal’s mobile app at your convenience. With these tools, you can make payments, view transactions, check balances, find an ATM, deposit checks, and more.
  • If you haven’t enrolled in online access, it only takes a few minutes. You may view our step-by-step guide here for detailed instructions.
  • You may also download CU SoCal’s free mobile banking app for your Apple® or Android™ device at your favorite app store.

 
Please call us toll-free at 866 CU SoCal (866.287.6225), Monday through Friday: 9 a.m.-6 p.m. or Saturday: 9 a.m.-1 p.m., if you need assistance. CU SoCal is here for our Members to help with difficulties that they may experience in their lives as well as the Coronavirus (COVID-19).

As circumstances continue to develop, our top priority is acting in the best interests of our Members, team, and the communities we serve. Please bookmark this web page and visit it for updates. Thank you and stay safe!
 

Building Better Lives

Credit Union of Southern California (CU SoCal) is a leading financial institution empowering those who live, work, worship, or attend school in Orange County, Los Angeles County, Riverside County, and San Bernardino County to reach their goals and build strong financial futures. CU SoCal provides access to convenient money management services and offers competitive rates and flexible terms on auto loans, mortgages, and VISA credit cards—turning wishing and waiting into achieving and doing.

 

562.698.8326 | 866 CU SoCal Se Habla Español

Tweet