Zelle® Member FAQs
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I’m unsure about using Zelle® to pay someone I don’t know. What should I do?
If you don’t know the person, or aren’t sure you will get what you paid...
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Is my information secure?
Keeping your money and information safe is a top priority for CU SoCal. When you...
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Will the person I send money to be notified?
Yes! They will receive a notification via email or text message.
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How long does it take to receive money with Zelle®?
Money sent with Zelle® is typically available to an enrolled recipient within minutes. If you...
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Can I cancel a payment?
You can only cancel a payment if the person you sent money to hasn’t yet...
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Can I use Zelle® internationally?
In order to use Zelle®, the sender and recipient’s bank accounts must be based in...
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How does Zelle® work?
When you enroll with Zelle® through our CU SoCal app, we share your name, the...
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What if I want to send money to someone whose credit union or bank doesn’t offer Zelle®?
You can find a full list of participating credit unions and banks live with Zelle® here....
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How do I get started?
It’s easy—Zelle® is already available within CU SoCal’s Mobile banking app! Log into our app...
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Are there any fees to send money using Zelle®?
No, CU SoCal does not charge any fees to use Zelle®. Your mobile provider’s messaging...