Can I cancel a payment?

You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel”.

If your recipient has already enrolled with Zelle®, the money is sent directly to their account and cannot be cancelled. This is why it’s critically important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, please call CU SoCal’s Member Care Center team toll-free at 866 CU SoCal (866.287.6225) so we can assist you.