Zelle® Member FAQs
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Do the new tax laws affect my Zelle® transactions?
For more information on Zelle® transactions and the IRS, visit FAQs on zellepay.com.
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Someone requested money from me, and I’m currently enrolled in the Zelle® app. The app keeps telling me to go to my credit union or bank. How can I respond to my friend’s request for money?
Follow the prompt in the Zelle® app, and enroll with Zelle® through CU SoCal’s Mobile...
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What happens to my pending payments?
Any pending payments and requests you’ve sent will be cancelled. But don’t worry, once you’ve...
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What happens if I don’t do anything?
You’ll no longer be able to use the Zelle® app. To continue using Zelle®, you’ll...
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What should I do now so I can continue using Zelle®?
Just start using Zelle® in CU SoCal’s Mobile Banking app! To get started, log into...
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I received a notice saying I can’t use the Zelle® app anymore. Why can’t I continue using the Zelle® app?
Because CU SoCal offers Zelle®, you can use Zelle® directly through CU SoCal’s Mobile Banking...
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If I am already enrolled in the Zelle® app, can I still use Zelle® though CU SoCal?
If you were using Zelle® directly through the Zelle® app, you will be rerouted to...
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Can I use Zelle® to send money to other CU SoCal Members?
Yes, although you can use Zelle® to send money to another CU SoCal Member, please...
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Will all Members be eligible to use Zelle®?
No. Members are eligible to use Zelle® at CU SoCal if they are in good...
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Will a joint signer on my account be able to use Zelle® in their name?
No. Zelle® is linked to the primary Member’s name, email address or U.S. mobile phone...
