Someone requested money from me, and I’m currently enrolled in the Zelle® app. The app keeps telling me to go to my credit union or bank. How can I respond to my friend’s request for money?

Follow the prompt in the Zelle® app, and enroll with Zelle® through CU SoCal’s Mobile Banking app. Once you’re enrolled with Zelle® through CU SoCal, contact your friend and have them resend you a request. Or, if you already know the amount of money your friend is requesting, you can simply send the money with Zelle® through CU SoCal’s Mobile Banking app. Be sure to confirm their correct email or U.S. mobile number tied to the credit union or bank account they have enrolled with Zelle®.

Note: When you are no longer able to directly use the Zelle® app, any pending payment requests will be cancelled.