Debit Card
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What other steps should I take to protect my account?
Be sure your contact information is current and your mobile phone number is listed as...
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What information will a fraud text alert have?
Below is a summary of items included on a valid fraud text message as well...
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Is this service safe and secure?
Yes. CU SoCal will NEVER send you a message asking for your personal or account...
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Can I receive debit card fraud alerts via email too?
Not at this time; however, we will soon offer Members an email option.
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Can I opt out of receiving fraud alert messages by text?
Yes. If you receive a fraud alert by text, please first confirm if the transaction...
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If my mobile phone number changes, what do I need to do?
To receive alerts to your new number, please call us toll-free at 866 CU SoCal...
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Can I add multiple phone numbers to receive text messages?
Unfortunately, no. Just one mobile phone number may be linked to a single card number.
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Are the text commands case-sensitive?
No. Commands can be sent as upper case, lower case, or a combination of both.
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If I am traveling outside of the U.S., can I receive text message alerts?
The ability to receive alerts outside of the U.S. will depend on your cell phone...
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What if I do not have text messaging?
Text messaging is required for this service; however, if you do not have text messaging,...
