Debit Card
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What if I don’t respond to the text message?
If we don’t receive a response after five minutes, a fraud specialist will attempt to...
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How often will I receive text messages (SMS)?
Messaging frequency depends on account activity. Messages may be sent 24 hours a day, 7...
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How long does it take to receive a text message (SMS) about an unusual or suspicious transaction?
Alerts will generally arrive within one minute from an activity detected; however, timing may vary.
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Is this service available with my wireless carrier?
CU SoCal’s fraud text alert is available with all carriers that provide text message (SMS)...
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Will my wireless carrier charge me a fee for these text alerts?
No. Wireless carrier text fees do not apply with this service.
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Will I be charged for this service?
No. Our fraud text service is free. You may receive and reply to fraud text...
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How do I enroll in text fraud alerts?
If you have provided CU SoCal with your mobile phone number and have an active...
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How does the service work?
Credit Union of Southern California (CU SoCal) continually monitors our Members’ debit cards for fraudulent...
