Credit Card Fraud Alerts
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What other steps can I take to protect my account?
Be sure your contact information is current, and your mobile phone number is listed as...
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What information will a fraud text alert have?
Below is a summary of items included on a valid fraud text message as well...
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Is this service safe and secure?
Yes. CU SoCal will NEVER send you a message asking for your personal or account...
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Can I receive credit card fraud alerts by email too?
Yes. If there is not a mobile device listed on your account, an email message...
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Can I opt-out of receiving fraud alert messages by text?
Yes. If you receive a fraud alert by text, please confirm if the transaction was...
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If my mobile number changes, what do I need to do?
To receive alerts on your new number, please call us toll-free at 866 CU SoCal...
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Can I add multiple phone numbers to receive text messages?
Unfortunately, no. Just one mobile number maybe linked to a single card number.
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Are the text commands case sensitive?
No. Commands can be sent as upper case, lower case, or a combination of both.
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If I am traveling outside the U.S., can I receive text message alerts?
The ability to receive text alerts outside the U.S. will depend on your cell phone...
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What if I do not have text messaging?
Text messaging is required for this service, however, if you do not have text messaging,...
