Credit Card Fraud Alerts
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What if I donโt respond to the text message?
When a SMS/text message is sent and a response is not received after 15 minutes,...
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How often will I receive text messages (SMS)?
Messaging frequency depends on account activity. Messages may be sent 24 hours a day, 7...
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How long does it take to receive a text message (SMS) about an unusual or suspicious transaction?
Alerts will generally arrive within one minute from an activity detected; however, timing may vary.
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Is this service available with my wireless carrier?
CU SoCal’s fraud text alert is available with all carriers that provide text message (SMS)...
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Will my wireless carrier charge me a fee for these text alerts?
No. Wireless carrier text fees do not apply to this service.
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Will I be charged for this service?
No. Our fraud text service is free. You may receive and reply to fraud text...
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How do I enroll in fraud text alerts?
If you have provided CU SoCal with your mobile number or email and have a...
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How does this service work?
Credit Union of Southern California (CUSoCal) continually monitors our Members’ credit cards for fraudulent activity....