Frequently asked questions and forms

Your account numbers are a combination of your Membership number and the account-type number. A suffix is added to the end of your Membership number to indicate if it is your savings account or your checking account.

One way to find your account number is to look at the series of numbers on the bottom of your check.

Still having trouble finding your account number? Give us a call at 866.287.6225.

The routing number for CU SoCal is 322283796. This number may be used for a variety of services, including direct deposit, wire transfers, tax purposes, and paying utilities.

Here are some other important details that may help you when you’re asked to provide our routing number.

• Name: Credit Union of Southern California
• Address: P.O Box 76000 Anaheim, CA 92809
• Phone Number: 866.287.6225
• Account Name: (ex. Checking Account)

Your MICR number is the combination of the routing number, account number, and check number listed at the bottom of your check.

Simply fill out our Authorization for Automatic Deposit form and provide it to your payroll department.

To receive a new PIN, you may call our support team at 866.CU.SoCal (866.287.6225). For security purposes, we do not have access to see any Members’ PINs.

Yes, when possible, we appreciate advanced notice of at least 48-hours to ensure there will be no disruption when accessing your funds while out of town.

We’re sad to see you go. You may close your account in-person at a CU SoCal branch, or you may request to close your account by completing the  Request To Close Account form and mailing it to P.O Box 76000 Anaheim, CA 92809 or faxing it to us at 714.990.5492. A copy of your ID will be requested at the time of account closure.

You can update your address in Online Banking or you can complete our Change of Address form and drop it off at your nearest CU SoCal branch, mail it to P.O Box 76000 Anaheim, CA 92809, or fax it to us at 714.990.5492.

Absolutely! Simply complete our  Password Request form  and drop it off at your nearest CU SoCal branch, mail it to P.O Box 76000 Anaheim, CA 92809, or fax it to us at 714.990.5492.

You can remove a joint owner from your account by completing our Consent To Remove A Joint Owner form and dropping it off at your nearest CU SoCal branch, mailing it to P.O Box 76000 Anaheim, CA 92809, or faxing it to us at 714.990.5492.

You can add or change your account beneficiary by completing our Designation of Beneficiary form and dropping it off at your nearest CU SoCal branch, mailing it to P.O Box 76000 Anaheim, CA 92809, or faxing it to us at 714.990.5492.

To sign up for CU SoCal Courtesy Pay, please complete our Courtesy Pay Authorization form and drop it off at your nearest CU SoCal branch, mail it to P.O Box 76000 Anaheim, CA 928090, or fax it to us at 714.990.5492.

Fill out our electronic form to make any updates to your direct deposit or automatic payments.

Anyone who lives, works, worships, or attends school in Los Angeles County, Orange County, Riverside, or San Bernardino County is eligible to open an account. For those who do not meet that geographical criteria, there are two other ways to qualify:

Through a family member: If an eligible family member currently has an account, you can open one too. An eligible family member is a spouse, child, sibling, parent, grandparent, grandchild, aunt/uncle, niece/nephew, cousin or legal guardian and includes step, in-law and adoptive relationships.

Through your employer: We have relationships with nearly 500 employers that provide access to CU SoCal regardless of your geography. If you work for one of these select companies, you are eligible to open an account.

Yes. To open an account, we’ll need a copy of a valid, government-issued ID. If your current address does not match the address listed on your ID, we will also need a copy of your most recent utility bill with your name and current address.

We do! Here you go: Printable Membership Application.

We do! You may assign an adult as the custodian of the account while allowing the minor to be the primary account holder. To open a minor account, simply complete our Application to open a Minor Account—(UTMA) and visit a CU SoCal branch.

If you suspect you’ve been a victim of identity theft or other fraudulent activity, please contact CU SoCal as soon as possible, toll-free at 866 CU SoCal (866.287.6225), so that we may take steps to protect the integrity of your account information and funds.

In addition, please follow the steps outlined below:

1. Contact the fraud department at any one of the three major credit bureaus to place a fraud alert on your credit file.

• Equifax: 800.525.6285 or Equifax.com
• Experian: 800/EXPERIAN (397.3742) or Experian.com
• TransUnion: 800.680.7289 or TransUnion.com

2. Close the accounts that you know or believe have been compromised or opened fraudulently.

3. File a police report. Obtain a copy of the police report to submit to your creditors and others that may require proof of the crime.

4. File your complaint with the FTC. The FTC maintains a database of identity theft cases used by law enforcement agencies for investigations. Filing a complaint also helps the government to learn more about identity theft and the problems victims are having so that they can better assist you. Visit the FTC website for more information.

Additional Fraud/Loss Prevention Contacts

Lost/Stolen Debit Card: 888.698.7241
Lost/Stolen Credit Card: 800.556.5678

You can report an unauthorized debit out of your account by completing our Unauthorized Debit form and dropping it off at your nearest CU SoCal branch, mailing it to P.O Box 76000 Anaheim, CA 92809, or faxing it to us at 714.990.5492.

To report an unauthorized purchase made with your debit card, please complete our ATM/Debit Card Fraud form and drop it off at your nearest CU SoCal branch, mail it to P.O Box 76000 Anaheim, CA 92809, or fax it to us at 714.990.5492. In addition, if you debit card has been lost or stolen, please call: 888.698.7241.

To report a lost or stolen card, please call the corresponding number below:

• Lost/Stolen CU SoCal Debit Card: 888.698.7241
• Lost/Stolen CU SoCal Credit Card: 800.556.5678

To place a stop payment on a check or a range of checks, you may log into the CU SoCal Mobile Banking app or your CU SoCal Online Banking account. If your accounts are not set up with online services, you may complete our Check Stop Payment form and drop it off at your nearest CU SoCal branch, mail it to P.O Box 76000 Anaheim, CA 92809, or fax it to us at 714.990.5492.

To stop recurring and one-time automatic payments and withdrawals (ACH), simply complete our Stop Payment Request form and drop it off at your nearest CU SoCal branch, mail it to P.O Box 76000 Anaheim, CA 92809, or fax it to us at 714.990.5492.

To report an ATM transaction error please complete our Electronic Dispute/Error Notification form and drop it off at your nearest CU SoCal branch, mail it to P.O Box 76000 Anaheim, CA 92809, or fax it to us at 714.990.5492.

Yes, CU SoCal allows Members to make payments from other financial institutions for CU SoCal Auto Loans, Personal Loans, and Credit Cards.

To make a loan payment, follow onscreen instructions, or call our Member Service center at 866.287.6225 to pay by check over the phone.

CU SoCal has partnered with Southwest Business Corporation (SWBC) to track and verify all CU SoCal auto loan insurance coverage. You may submit your proof of insurance by visiting imcovered.com/cusocal and following the on-screen instructions.

The EMV chip is an embedded microchip in your Visa® card that provides the best security and protection against fraud. The chip is able to encrypt information, making it difficult for card information to be copied or counterfeited.

CU SoCal allows Members to skip a payment for any non-Real Estate CU SoCal loan for a $25 fee as long as the following requirements are met:

• At least 18 payments have been made on the loan.
• A payment on the selected loan is not presently more than 10 days past due.
• A payment on the selected loan has never been more than 30 days past due.
• The selected loan has not had more than three occurrences of payments which were 11-30 days past due.
• A payment on the selected loan has not been skipped within the past year.
• The loan payment being skipped is $75.00 or greater.

Other requirements may apply.

To skip a loan payment, simply complete our Skip A Loan Payment form and drop it off at your nearest CU SoCal branch, mail it to P.O Box 76000 Anaheim, CA 92809, or fax it to us at 714.990.5492.

Former FedONE Federal Credit Union (FedONE) Members may access their FedONE Visa® Credit Card information through ezcardinfo.com. You may also call the credit card customer service center at 800.808.7230 to view your balance and payment history.

Former South Western Federal Credit Union (SWFCU) Members may take an advance on their existing student loan at cusocal.studentchoice.org.

To set up recurring transfers, simply complete our Authorization for Automatic Transfer form and drop it off at your nearest CU SoCal branch, mail it to P.O Box 76000 Anaheim, CA 92809, or fax it to us at 714.990.5492.

To set up one-time or recurring automatic transfers to another CU SoCal account, simply complete our Authorization for Cross-Account Transfer form and drop it off at your nearest CU SoCal branch, mail it to P.O Box 76000 Anaheim, CA 92809, or fax it to us at 714.990.5492.

To set up one-time or recurring automatic transfers to another financial institution (or an external account), first login to Online Banking and navigate to the Add External account page by clicking “Transfers,” “External Account Transfers,” then “Add External Account.” Complete the required information for the other financial institution, confirm the information, and click “Save.”  The new external account will appear in your list of External Accounts.

During the next two business days, you should receive two small deposits into your other financial institution’s account. Once the deposits have been made, please return back to this page. Click “Verify” next to the external account and enter the two deposited amounts and click “Save.” Once the correct amounts are entered, the account is verified and you will be able to start transferring money between your CU SoCal account and your external account.

You may login to view your investment portfolio directly at www.myaccountviewonline.com.

Visit our Digital Banking page to find out how to register for Online Banking.

Credit Union of Southern California (CU SoCal) continually monitors our Members’ debit cards for fraudulent activity. Our fraud text alert service provides Members another level of security. If our fraud monitoring service detects a suspicious transaction on your account, we will alert you by SMS/text message of the transaction. You will reply “Yes” to confirm the transaction is valid or “No” to block the transaction if it is not authorized by you. If you respond “Yes,” you may continue to use your card as usual. If you respond “No,” the transaction will be blocked and a fraud prevention specialist will call you between 8 a.m. and 9 p.m. to further review the suspicious activity.

If you have provided CU SoCal with your mobile phone number and have an active CU SoCal Debit Card, you are automatically enrolled effective November 5, 2019.

No. Our fraud text service is free. You may receive and reply to fraud text alerts without incurring any charges, including from your wireless carrier.

No. Wireless carrier text fees do not apply with this service.

CU SoCal’s fraud text alert is available with all carriers that provide text message (SMS) services.

Alerts will generally arrive within one minute from an activity detected; however, timing may vary.

Messaging frequency depends on account activity. Messages may be sent 24 hours a day, 7 days a week.

If we don’t receive a response after five minutes, a fraud specialist will attempt to call you to verify the unusual or suspicious transaction.

Text messaging is required for this service; however, if you do not have text messaging, you will receive fraud alerts by phone call.

The ability to receive alerts outside of the U.S. will depend on your cell phone carrier. Please notify us if you will be traveling to set up a travel strategy.

No. Commands can be sent as upper case, lower case, or a combination of both.

Unfortunately, no. Just one mobile phone number may be linked to a single card number.

To receive alerts to your new number, please call us toll-free at 866 CU SoCal (866.287.6225), Monday-Friday: 9 a.m.-6 p.m., and Saturday: 9 a.m.-1 p.m., to update your contact information.

Yes. If you receive a fraud alert by text, please first confirm if the transaction was authorized. Then, simply respond “Stop” to the text message. Please keep in mind that fraud text alerts are a great way to receive notification in real time when there is a suspicious transaction on your card. This allows you to take immediate action to help protect your account.

Not at this time; however, we will soon offer Members an email option.

Yes. CU SoCal will NEVER send you a message asking for your personal or account information. If you receive a message asking for this type of information, contact us immediately and do not respond to the message.

Below is a summary of items included on a valid fraud text message as well as what will not be included.

Text will include:

• Credit union name
• Last four digits of your card number
• The amount in question
• The merchant’s name
• Reply options: Yes, No, or Stop (to opt out)

Text will NOT include:

• Requests for information including card numbers, PINs, CV2 codes, expiration dates
• Vague reference of “merchant”
• Hyperlinks to unknown websites
• Phone numbers as hyperlinks

1. Be sure your contact information is current and your mobile phone number is listed as such—not your home phone.
2. Immediately report a lost or stolen debit card by calling 888.698.7241.