How does the service work?

Credit Union of Southern California (CU SoCal) continually monitors our Members’ debit cards for fraudulent activity. Our fraud text alert service provides Members another level of security. If our fraud monitoring service detects a suspicious transaction on your account, we will alert you by SMS/text message of the transaction. You will reply “Yes” to confirm the transaction is valid or “No” to block the transaction if it is not authorized by you. If you respond “Yes,” you may continue to use your card as usual. If you respond “No,” the transaction will be blocked and a fraud prevention specialist will call you between 8 a.m. and 9 p.m. to further review the suspicious activity.