Next Steps

Our goal is to make this transition as smooth as possible.

1

Activate Online Banking

Register in minutes with
six simple steps.
Step-By-Step Setup Guide

2

Download Mobile App

for Android and Apple devices.
Learn more

3

Update Automatic Payments and Deposits.

with your CU SoCal Account Number
and Routing Transit Number: 322283796
Direct Deposit Form

Important information about your accounts and services.

Your accounts have automatically transferred; however, some products and services will require additional set up. Important dates and information have been detailed below by product and service.

ATM and Visa Debit Cards

ATM and debit cards have been replaced with a CU SoCal Debit Card. A new CU SoCal Visa® Debit Card was mailed to you before December 1 for use starting on December 1. Your randomly selected PIN was mailed separately within a week of your card. You may change your PIN at any of our branches or ATMs by bringing your CU SoCal Visa® Debit Card and assigned PIN.

At 5 p.m. on November 30, all Pacific Community ATM and debit cards were deactivated and recurring payments scheduled will no longer post. Remember to provide your new card information to companies that automatically bill your card and online retailers where you’ve saved your information.

Bill Pay

You may now enroll in CU SoCal’s free Online Banking and begin using Bill Pay. View our step-by-step guide to help you set up your CU SoCal Online Banking service.

Former Pacific Community Bill Pay Users:
Bill Pay Payees, Scheduled, and Recurring payments, with the exception of P2P, Account-to-Account, and eBills, have automatically transferred to CU SoCal Bill Pay. Payments scheduled to be made December 1 and later will be sent as scheduled, with the exception of P2P, Account-to-Account, and eBills. 

Reminder: Use of Pacific Community bill pay was discontinued at 1 p.m. Pacific Time on November 24. Payments scheduled to be made November 25 through November 30 did not occur.

Branches and ATMs

Visit us in-person at one of our branch locations throughout Los Angeles, Orange, and San Bernardino counties. CU SoCal Branch Locations >

Or, access your CU SoCal accounts in-person at thousands of credit union branches nationwide through the CO-OP Shared Branch network—the nation's third largest branch network. Find Branches & ATMs >

Change in Terms and Fee Schedule

Your credit union Membership account terms and schedule of fees have changed. You were mailed a packet of information including a new Schedule of Fees and About Your Credit Union Accounts brochure. Please review these pieces and retain them for your records.

Checking

Checking account users will receive a free box of CU SoCal corporate-image checks by January 31, 2018. Please start using your new checks upon receipt.

Your Pacific Community checks will continue to clear until June 1, 2018.

Direct Deposits and Automatic Payments

Direct deposits and automatic payments (such as your payroll, Social Security, and gym membership fees) will continue without interruption until June 1, 2018. However, you will be required to update your credit union account numbers and routing transit number before that time. Please update these accounts using CU SoCal’s routing transit number and your new Member number.

CU SoCal’s routing transit number: 322283796

Update account information with Social Security by calling 1.800.772.1213. To make the update, you will need your Pacific Community account and routing transit numbers, as well as your new CU SoCal account and routing transit numbers. If you’d like assistance, please let us know. We’re happy to help.

Pacific Community’s routing transit number: 322275610

eStatements

All Pacific Community Members will receive a paper statement for the period ending November 30, including those who currently receive Pacific Community eStatements. Due to regulatory requirements, you must re-enroll on or after December 1 to continue receiving eStatements. Please refer to our Online Banking step-by-step guide.

After February 28, 2018, the standard $2 paper statement fee may be applied to your account. The fee will be waived for:

  • Value+ Members
  • Members who are 17 years of age and younger or 64 years of age and better
  • Members who have signed up for eStatements by the last day of the month during the statement period.

 

External Account-to-Account and Account-to-Loan Transfers

There will be no interruptions with external account-to-account and acount-to-loan transfers that were setup outside of PCCU Online Banking. External transfers scheduled within PCCU Online Banking will need to be re-established on or after December 1.

You may now enroll in CU SoCal’s free Online Banking and begin setting up new external account-to-account transfers. View our step-by-step guide to help you set up your CU SoCal Online Banking service.

Internal Account-to-Account and Account-to-Loan Transfers

There will be no interruptions with Account-to-Account and Account-to-Loan transfers that are made outside of Bill Pay. Transfers scheduled within Bill Pay will need to be re-established on or after December 1. Please see the “Bill Pay” section for additional details.

Loans

There are no changes to your loan terms or rates.

Membership Number

A prefix has be added to your existing Member number to make your new CU SoCal Member number. Your new Membership number has been provided to you. Please call us at 866.287.6225 if you need assistance obtaining your new Membership number.

Online Banking/Mobile Banking

You may now enroll in CU SoCal’s free Online Banking. Please view our step-by-step guide to help you set up your CU SoCal Online Banking service.

Download CU SoCal’s Mobile Banking app for your Apple or Android device after you have enrolled in CU SoCal’s Online Banking

Overdraft Protection and Courtesy Pay

Overdrafts linked to your savings, checking, money market accounts, and lines of credit will continue in the order you designated.

If you had opted in to Pacific Community’s Courtesy Pay program to authorize the credit union to pay, rather than return, non-sufficient fund transactions on your everyday debit and ATM card transactions, this service will automatically continue as CU SoCal Courtesy Pay. You will be mailed detailed information about CU SoCal Courtesy Pay by early November.

Share Insurance

Your shares will continue to be protected by federal deposit insurance provided through the National Credit Union Share Insurance Fund (NCUSIF), a division of the National Credit Union Administration and backed by the full faith and credit of the United States Government.

Account Conversion Chart

Your accounts have automatically transferred to the corresponding account listed below.

E-Z Earn Checking
Business Platinum Checking
Business Checking
Platinum Checking
Certificates
Certificates
(All PCCU certificates will keep their same rate and term until maturity.)
Coverdell Education IRA Savings
Educational IRA Savings
Holiday Saver
Holiday Club
HSA
HSA
IRA Certificates
IRA Certificates
(All PCCU IRA Certificates will keep their same rate and term until maturity.)
Traditional IRA Savings
IRA Money Market
IRA Savings
Value Checking
Pacific Checking
Basic Checking
Fresh-Start Checking
Money Market
Platinum Savings
High-Rate Money Market
Market Plus Advantage/Money Market Savings
Business Platinum Savings
Roth IRA Savings
Roth IRA Money Market
Savings/Sub-Savings
Savings
Continuous Savings
Mortgage Sweep
Vacation Club
Youth & Impound Savings
SEP IRA Savings
SEP IRA Money Market

Nationwide Branch Access
and more ATMs than Chase, BofA, and Wells.

Find Branches & ATMs

We're committed to providing you with the highest level of service.

Our goal is to make this transition as smooth as possible. If there's anything of concern that we haven't addressed above or in the information mailed to you, please contact us at 866.287.6225 or at info@CUSoCal.org.

Help + Support

Building Better Lives

Credit Union of Southern California (CU SoCal) is a leading financial institution empowering those who live, work, worship, or attend school in Orange County, Los Angeles County, Riverside County, and San Bernardino County to reach their goals and build strong financial futures. CU SoCal provides access to convenient money management services and offers competitive rates and flexible terms on auto loans, mortgages, and VISA credit cards—turning wishing and waiting into achieving and doing.

562.698.8326 | 866 CU SoCal Se Habla Español

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