Next Steps

Our goal is to make this transition as smooth as possible.

1

Activate Online Banking

Register in minutes with
six simple steps.
Step-By-Step Setup Guide

2

Download Mobile App

for Android and Apple devices.
Learn more

3

Update Automatic Payments and Deposits

with your CU SoCal Account Number and Routing Transit Number: 322283796
Direct Deposit Form

Important information about your accounts and services.

Your accounts have automatically transferred; however, some products and services will require additional set up. Important dates and information have been detailed below by product and service.

ATM and Visa Debit Cards

ATM and debit cards will be replaced with a CU SoCal Debit Card. A new CU SoCal Visa® Debit Card will be mailed to you before June 1 for use starting on June 1. Your randomly selected PIN will be mailed separately within a week of your card. You may change your PIN at any of our branches or ATMs on or after June 1 by bringing your CU SoCal Visa® Debit Card and assigned PIN.

Continue using your FedONE FCU ATM and/or Debit Card until 1 p.m. on May 31. At 1 p.m., FedONE FCU cards will be deactivated and recurring payments scheduled will no longer post.

Begin using your new CU SoCal card at 6 a.m. on June 1. Remember to provide your new card information to companies that automatically bill your card and online retailers where you’ve saved your information.

We apologize for the brief period of time you will not have card access between 1 p.m. on May 31 and 6 a.m. on June 1. Please plan accordingly.

As part of the CO-OP, STAR®, and Cirrus ATM networks, CU SoCal provides you with access to more free ATMs nationwide than the largest banks, and access to America's largest fee-free ATM network. To find an ATM, visit CUSoCal.org/ATMs.

Bill Pay

FedONE FCU Bill Pay will not be available after 10 a.m. Pacific Time on May 24. All FedONE Bill Pay users will no longer have access to any Bill Pay services and should print their bill payment history for their records. In addition, any payments scheduled May 25 through May 31 will not occur. Bill Pay payments scheduled June 1 and later will be sent as scheduled, with the exception of eBills. Starting June 1, existing and new Bill Pay users will need to enroll in CU SoCal’s free Online Banking to use Bill Pay. All current  FedONE FCU Bill Pay users’ payees will be automatically transferred to Credit Union of Southern California’s (CU SoCal) Bill Pay and will be visible by June 2. All current FedONE FCU Bill Pay users’ scheduled and recurring payments will also be automatically transferred to CU SoCal Bill Pay and be visible by June 3.

View our step-by-step guide to help you set up your CU SoCal Online Banking service.

Branches and ATMs

On Friday, May 31 at noon, FedONE FCU branches will close for the remainder of the day. Both branches will reopen on Monday, June 3, as CU SoCal branches with the same service hours you enjoy today. 

Visit us in-person at one of our branch locations throughout Los Angeles, Orange, and San Bernardino counties. CU SoCal Branch Locations >

Or, access your CU SoCal accounts in-person at thousands of credit union branches nationwide through the CO-OP Shared Branch network—the nation's third largest branch network. Find Branches & ATMs >

Change in Terms and Fee Schedule

Starting June 1, your credit union Membership account terms and schedule of fees will change. You were mailed a packet of information including a new Schedule of Fees and About Your Accounts brochure. Please review these pieces and retain them for your records.

Checking

Checking account users will receive a free box of CU SoCal corporate-image checks by August 1, 2019. Please start using your new checks upon receipt.

Your FedONE FCU checks will continue to clear until January 1, 2020.

The standard $5 Rewards Checking fee will be waived through September 30, 2019.

Direct Deposits and Automatic Payments

Direct deposits and automatic payments (such as your payroll, Social Security, and gym membership fees) will continue without interruption until January 1, 2020. However, you will be required to update your credit union account numbers and routing and transit number before that time. On or after June 1, please update these accounts using CU SoCal’s routing and transit number and your new Member number.

CU SoCal’s routing and transit number: 322283796

Update account information with Social Security by calling 1.800.772.1213. To make the update, you will need your FedONE FCU account and routing and transit numbers, as well as your new CU SoCal account and routing and transit numbers. If you’d like assistance, please let us know. We’re happy to help.

FedONE FCU’s routing and transit number: 322281840

eStatements

All FedONE FCU Members will receive a paper statement for the period ending May 31, including those who currently receive FedONE FCU eStatements. Due to regulatory requirements, you must re-enroll on or after June 1 to continue receiving eStatements. Please refer to the Online Banking Step-By-Step Guide.

After September 30, 2019, the standard $2 paper statement fee may be applied to your account. Please visit the Disclosures page to learn how the fee may be waived.

Internal Account-to-Account and Account-to-Loan Transfers

There will be no interruptions with Account-to-Account and Account-to-Loan transfers that are made outside of Bill Pay. Transfers scheduled within Bill Pay will need to be re-established on or after June 1. Please see the “Bill Pay” section for additional details.

Loans and Credit Cards

There will be no changes to your loan rates; however, your late-fee calculation and Line of Credit payment calculation will change starting June 1. Affected Members have received a letter and a Change in Terms notice with additional information. You may continue to use your FedONE FCU credit card at this time. Users will be personally notified when a change is required.

If you would like to check your credit card information, please visit www.ezcardinfo.com.
 

Membership Number

A prefix may be added to your existing Member number to make your new CU SoCal Member number. Your new Membership number will be provided to you before June 1.

Online Banking/Mobile Banking

Your FedONE FCU Online Banking will no longer be available beginning 1 p.m. on May 31. Please enroll in CU SoCal’s free Online Banking as early as June 1. For your reference, please review our Online Banking Guide to help you set up your CU SoCal Online Banking service.

Download CU SoCal’s Mobile Banking app for your Apple or Android device after you have enrolled in CU SoCal’s Online Banking.

Overdraft Protection and Courtesy Pay

Overdrafts linked to your savings, checking, and lines of credit will continue in the order you designated.

If you currently have Courtesy Pay on your FedONE FCU Checking Account, this service will continue. Starting June 1, you may also have the added level of financial protection on your debit card transactions when you need it most with CU SoCal Courtesy Pay. See our Courtesy Pay brochure and Schedule of Fees for additional information. Fill out the Courtesy Pay Authorization form to sign up for Courtesy Pay. Once complete, bring the form to any CU SoCal branch.

Share Insurance

Your shares will continue to be protected by federal deposit insurance provided through the National Credit Union Share Insurance Fund (NCUSIF), a division of the National Credit Union Administration and backed by the full faith and credit of the United States Government.

Account Conversion Chart

Your accounts have automatically transferred to the corresponding account listed below.

Rewards Checking
Previously FedONE Checking (Share Draft)
Holiday Saver
Previously FedONE Christmas Fund
Sub-Savings
Previously FedONE U Name It Savings
Savings
Previously FedONE Savings (Shares)
Traditional IRA Savings
Previously FedONE IRA Shares
Summer Saver
Previously FedONE Vacation Fund

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We're committed to providing you with the highest level of service.

Our goal is to make this transition as smooth as possible. If there's anything of concern that we haven't addressed above or in the information mailed to you, please contact us at 866.287.6225 or at info@CUSoCal.org.

Building Better Lives

Credit Union of Southern California (CU SoCal) is a leading financial institution empowering those who live, work, worship, or attend school in Orange County, Los Angeles County, Riverside County, and San Bernardino County to reach their goals and build strong financial futures. CU SoCal provides access to convenient money management services and offers competitive rates and flexible terms on auto loans, mortgages, and VISA credit cards—turning wishing and waiting into achieving and doing.

 

562.698.8326 | 866 CU SoCal Se Habla Español

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