Loans & Credit Cards
Q: Can I make a loan payment from another financial institution?
Yes, CU SoCal allows Members to make payments from other financial institutions for CU SoCal Auto Loans, Personal Loans, and Credit Cards. To make your loan payment, visit CUSoCal.org/MakeALoanPayment and follow onscreen instructions, or call our Member Service center at 866.287.6225 to pay by check over the phone.
Q: How do I submit proof of insurance for my auto loan?
CU SoCal has partnered with Southwest Business Corporation (SWBC) to track and verify all CU SoCal auto loan insurance coverage. You may submit your proof of insurance by visiting imcovered.com/cusocal and following the on-screen instructions.
Q: What is an EMV chip?
The EMV chip is an embedded microchip in your Visa® card that provides the best security and protection against fraud. The chip is able to encrypt information, making it difficult for card information to be copied or counterfeited.
Q. Can I skip a payment on my loan?
CU SoCal allows Members to skip a payment for any non-Real Estate CU SoCal loan for a $25 fee as long as the following requirements are met:
- At least 18 payments have been made on the loan.
- A payment on the selected loan is not presently more than 10 days past due.
- A payment on the selected loan has never been more than 30 days past due.
- The selected loan has not had more than three occurrences of payments which were 11-30 days past due.
- A payment on the selected loan has not been skipped within the past year.
- The loan payment being skipped is $75.00 or greater.
Other requirements may apply.
To skip a loan payment, simply complete our Skip A Loan Payment form and drop it off at your nearest CU SoCal branch, mail it to P.O Box 76000 Anaheim, CA 92809, or fax it to us at 714.990.5492.
Q. How do I access my FedONE Federal Credit Union credit card information?
Former FedONE Federal Credit Union (FedONE) Members may access their FedONE Visa® Credit Card information through ezcardinfo.com. You may also call the credit card customer service center at 800.808.7230 to view your balance and payment history.
Q. How do I take an advance on my existing student loan?
Former South Western Federal Credit Union (SWFCU) Members may take an advance on their existing student loan at cusocal.studentchoice.org.
Q. How can I apply for a limit increase on my current CU SoCal credit card?
You can apply by submitting an application online, calling us at 866.287.6225. or visiting your nearest CU SoCal branch.
