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Fraud

Q: What should I do if I suspect fraud on my account?

If you suspect you’ve been a victim of identity theft or other fraudulent activity, please contact CU SoCal as soon as possible, toll-free at 866 CU SoCal (866.287.6225), so that we may take steps to protect the integrity of your account information and funds.

In addition, please follow the steps outlined below:

1. Contact the fraud department at any one of the three major credit bureaus to place a fraud alert on your credit file.

  • Equifax: 800.525.6285 or Equifax.com
  • Experian: 800/EXPERIAN (397.3742) or Experian.com
  • TransUnion: 800.680.7289 or TransUnion.com

2. Close the accounts that you know or believe have been compromised or opened fraudulently.

3. File a police report. Obtain a copy of the police report to submit to your creditors and others that may require proof of the crime.

4. File your complaint with the FTC. The FTC maintains a database of identity theft cases used by law enforcement agencies for investigations. Filing a complaint also helps the government to learn more about identity theft and the problems victims are having so that they can better assist you. Visit the FTC website for more information.

Additional Fraud/Loss Prevention Contacts

Lost/Stolen Debit Card: 888.698.7241
Lost/Stolen Credit Card: 800.556.5678

Q. How do I report an unauthorized debit out of my account?

You can report an unauthorized debit out of your account by completing our Unauthorized Debit form and dropping it off at your nearest CU SoCal branch, mailing it to P.O Box 76000 Anaheim, CA 92809, or faxing it to us at 714.990.5492.

Q. How do I report an unauthorized purchase made with my debit card?

To report an unauthorized purchase made with your debit card, please complete our ATM/Debit Card Fraud form and drop it off at your nearest CU SoCal branch, mail it to P.O Box 76000 Anaheim, CA 92809, or fax it to us at 714.990.5492. In addition, if you debit card has been lost or stolen, please call: 888.698.7241.

Q. How do I report or a lost or stolen debit or credit card?

To report a lost or stolen card, please call the corresponding number below:

  • Lost/Stolen CU SoCal Debit Card: 888.698.7241
  • Lost/Stolen CU SoCal Credit Card: 800.556.5678