Zelle® Member FAQs - Security Fraud Disputes
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Why are Zelle® transactions sometimes blocked or delayed?
CU SoCal’s fraud prevention systems may temporarily block or review Zelle® transactions to protect your...
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Why is it important to use full names when sending money with Zelle®?
Always use the recipient’s full name (first, middle, and last). Incomplete names, nicknames or common...
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Can I use Zelle® with a business account?
No. Zelle® is only available for personal eligible checking accounts at CU SoCal.
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Why wasn’t I contacted when my Zelle® transaction was blocked?
Zelle® uses automated security reviews to monitor for unusual activity. CU SoCal may not be...
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What if I didn’t authorize a Zelle® payment?
Contact CU SoCal immediately.
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Can I get a refund if I was scammed?
Zelle® payments are final and not covered by CU SoCal or Zelle®. Only send money...
