Beware of Fraudulent Communications

The safety and soundness of your account is our top priority. We’re committed to informing our Members of constantly evolving financial fraud affecting consumers. Please be advised of current scams trending now:

Social Media Card Cracking Scam: Fraudsters are approaching Members through social media platforms, soliciting assistance in committing financial crimes using borrowed debit cards and promising a share of the proceeds. Members are being asked to provide their debit card and PIN, allowing these individuals to make fraudulent transactions on their accounts. The card owner then reports these transactions as fraud to their financial institution.

Please be aware it is a financial crime to willingly provide your card and PIN to a fraudster and then report the transactions as fraudulent. To safeguard your account and personal finances, never share your debit card or PIN with anyone or engage in this type of scam.

Spoofed credit union phone calls: Fraudsters have spoofed CU SoCal’s phone number and have called Members impersonating our team members. The call consists of telling Members that account activity needs to be verified and the fraudster will then send a code to the Member for the purpose of verifying them, as well as transactions on the account. Unbeknownst to the Member, this code is the security code to access their Online Banking for the purpose of taking over their account.

A CU SoCal employee will never call or text you to ask for your online account username, password, or one time (security) passcode. If you get a suspicious call or text, even if the number appears to be from CU SoCal, please don’t engage.

If you have any questions or concerns, or would like to report suspected fraud, please do not hesitate to contact our Member Care Center at 866.287.6225 Monday–Friday, 9 a.m. to 6 p.m. and Saturday, 9 a.m. to 1 p.m. 

For more helpful fraud prevention tips and best practices, visit CUSoCal.org/fight-fraud.