Rewards Checking FAQs

Account FAQs

CU SoCal Members who are at least 18 years of age with accounts in good standing are eligible to open a CU SoCal Rewards Checking Account. At this time, businesses are ineligible to open a CU SoCal Rewards Checking Account.

If you currently have a CU SoCal Checking Account and meet the qualifications, you do not need to sign up for Rewards Checking. We will automatically upgrade your account for you on July 1, 2018. The transition for current account holders will be seamless: account numbers will stay the same; PINs will be the same; checks will continue to work; debit cards will continue to work; and automatic payments and direct deposits will continue without interruption.

If you do not currently have a CU SoCal Checking Account and meet the qualifications, you can open an account by calling our Member Care Center at 866.287.6225 Monday–Friday 9 a.m.–6 p.m. and Saturday 9 a.m.–1 p.m.

Beginning July 1, 2018, CU SoCal will only offer two checking account types: Rewards and Classic. All previous account types will be expired and automatically transitioned into one of those account types. Information has been sent to all current checking account holders with information about this transition.

Through the strength and size of our Membership, we are able to provide all of the benefits of this account for a nominal $5 monthly fee—a small fraction of the cost most banks' charge for a basic checking account. Due to hard costs and administrative costs associated with the service of this account, we need to recoup these costs as prudent stewards of all our Members' money.

Yes, the account will pay a monthly dividend on average account balances at the end of each month. Account holders will receive one of two dividend rates based on the total number of debit card purchases made during the month. Account holders who make a minimum of 10 debit card purchases during the month will receive a bonus dividend rate. Account holders who make less than 10 debit card purchases during the month will receive the standard dividend rate.

Identity Monitoring & Restoration Services FAQs

Yes and no. As a Rewards Checking account holder, most of your benefits will automatically begin at account opening. You will immediately start earning points and have access to an identity theft privacy advocate and be covered with identity theft expense reimbursement insurance. However, you will need to sign up for your credit and Dark Web monitoring services. Within three business days of account opening, you will receive an email with quick, easy instructions on how to activate your Rewards Checking identity monitoring service. If you do not have an email address, a letter will be sent to you.

Within three business days of account opening, you will receive an email from CU SoCal with information on how to activate your credit monitoring service. If you do not have an email address, a letter will be sent to you.

Managed identity theft recovery services and up to $25,0003 identity theft expense reimbursement insurance is provided for:
 
  • All named CU SoCal Rewards Checking account holders.
  • Parents of account holders sharing the same permanent residence or in elder care.
  • Spouse/domestic partner of an account holder.
  • Children of an account holder under the age of 25 sharing the same permanent address.
  • IRS-qualified dependents.

 The identity monitoring and restoration services that come with our Rewards Checking account are comparable to many well-known, stand-alone services in the marketplace today. To help you better understand the services included so that you can make the best decision for you and your family, we recommend reviewing the complete Summary of Benefits.

Dream Points FAQs

You can start earning Dream Points on July 1, 2018, as soon as you make a qualifying purchase with your CU SoCal Debit Card.

Points are calculated after each transaction. For every $3.00 spent on a qualifying purchase with a CU SoCal Rewards Debit Card, you will earn one CU SoCal Dream Point. And, purchase totals will be generously rounded at each increment of $1.50 allowing you to accumulate more points. For instance, if you spend $4.50, you will earn two CU SoCal Dream Points: one point for the first $3.00 spent, and an extra point for the additional $1.50 spent.

All CU SoCal Rewards Debit Card purchases qualify with the following exceptions: cash advances; balance transfers; convenience checks; quasi-cash (purchases that are directly convertible to cash such as casino gaming chips, money orders, wire transfers, travelers checks); finance charges, fees, and credit insurance; purchases made by or for a business; unauthorized/fraudulent transactions; and purchases for less than $1.50

You can find your CU SoCal Dream Point balance on the main Account Summary screen within your Online Banking account and by calling the CU SoCal Member Care Center at 866.287.6225 Monday through Friday 9 a.m.–6 p.m. or Saturday 9 a.m.–1 p.m.

Yes, points earned will expire after three years.

To redeem your CU SoCal Dream Points, simply log into your Online Banking account and click the module that displays your current available point balance. You will be redirected to our online redemption portal where you can browse available rewards and make a selection. You may also redeem rewards by calling 800.816.3919.

Yes. You may transfer your CU SoCal Dream Points to another CU SoCal Member by calling our Member Care Center. Please note: all transfered points are final and nonrefundable.

Your Dream Points are be redeemable for almost anything your heart desires. You can redeem points for cash, gift cards, and brand-name merchandise from more than 2,000 merchants nationwide. You can also use your Dream Points to book your next domestic or international getaway.  A personal travel concierge will help you schedule and plan every detail of your next vacation from dinner reservations to theater tickets—without any fees. Plus, you'll have  access to the Luxury Hotels & Resorts program's amenities which includes complimentary room upgrades and late check-out.

Building Better Lives

Credit Union of Southern California (CU SoCal) is a leading financial institution empowering those who live, work, worship, or attend school in Orange County, Los Angeles County, Riverside County, and San Bernardino County to reach their goals and build strong financial futures. CU SoCal provides access to convenient money management services and offers competitive rates and flexible terms on auto loans, mortgages, and VISA credit cards—turning wishing and waiting into achieving and doing.

562.698.8326 | 866 CU SoCal Se Habla Español

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