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1.
Click “Sign up for eStatements.”
2.
Enter and confirm your email address, and then
click the button to accept terms and conditions after you’ve read them.
You’re signed up for eStatements!
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Q: Why should I use eStatements?
A: eStatements are available on, or close
to, the first of each month, so you don’t have to wait for them to
arrive in the mail. eStatements are also more secure than paper
statements. You don’t have to worry about your financial information
being stolen right out of your mailbox. Best of all, it’s free!
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Q: What can I do within eStatements?
A: You have access to the same information
as Members who receive their statements in the mail. View our quarterly
Member newsletter, promotional inserts, and all your eStatements right
from your computer! There’s also a link to take you back to the CU SoCal
website.
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Q: Once I’m signed up, how do I access my
eStatements?
A: In CU OnLine, click
“Get
eStatement,” located under the
Tools and Resources
section. Unviewed eStatements will be located on the right, and all
previously-viewed eStatements are located on the left.
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Q: eStatements are available during what hours?
A: Simply put, all of them. The convenience
of eStatements is available to all Members, 24/7, for free. Access your
account statements from home, work, while on the road, whenever and
wherever it’s convenient for you.
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Q: Can I print my eStatements?
A: Absolutely!
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Q: How can I access eStatements if I don’t have a
computer at home?
A: Each CU SoCal branch has a station
available for Members to access their accounts and eStatements through
CU OnLine. You can also access eStatements wherever you have Internet
access, such as a public library.
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Q: How do I know when an eStatement is ready for
viewing?
A: You’ll receive email notification that
your statement is ready to view. Please note that CU SoCal will never send you an
email with a link directing you to our site. This is not a secure way to
make eStatements available to you. If you receive an email with a link,
please contact us toll-free at 866 CU SoCal, 866.287.6225.
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Q: Can the Joint Owner on the account use eStatements?
A: If the Joint Owner has access to the
account through CU OnLine, they’re able to view eStatements.
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Q: Is this service secure? Can anyone else
access my statement information?
A:
CU SoCal takes your financial privacy and security very seriously. All
of your information is encrypted so it can’t be read by others. You’ll
notice a padlock in the lower right hand corner of the screen letting
you know that the site is secure.
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Q: Why do you need my email address?
A:
When your eStatement is ready to view, CU SoCal will send you
notification via email.
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Q: Do I need special software to access
eStatements?
A:
In order to
view your statements prior to 12/31/2002, Adobe Acrobat 5.0 reader or
higher is required. CU SoCal has a link set up to take you directly to
the Adobe site to download Acrobat, and it’s free.
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Q: Will I continue to get paper statements
after signing up for eStatements?
A:
Once you sign up for eStatements, you’ll no longer receive your
statements in the mail.
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Q: Are eStatements available to our Members on
the first of each month regardless of the email notification date?
A:
The eStatement notification email is generally sent to our Members
within minutes of the statement’s availability. CU SoCal strives to have
eStatements available to Members as close to the first of the month as
possible. To this end, we do our best to minimize any potential issues
that might delay eStatements.
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